Medical · Ongoing
Build it, then keep it running for years
For one medical equipment customer, we don't just make the units. We service and repair the installed fleet, and that fleet grows every year.
~20New units per year
1Partner for build and repair
[ # ]Units in service
The challenge
Reusable medical equipment has to keep working long after it ships. The customer needed one partner who knew the product inside and out for both new builds and the repairs that follow.
What we did
- 01Manufacture and assemble new units each year
- 02Service and repair returned units in-house, with documentation
- 03Use repair data to feed improvements back into production
The result
About 20 new units join the installed base every year, and each one comes back to us for service. It's a steady relationship that grows with every unit shipped.
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